"Healthy Cars & Safe Users" has always been the mission of Carzone. To implement the mission, Carzone takes safety as the core value of the company, from product supply chain to owner service, and carries out all-round refined operation.

Ensure product safety: In the supply chain system, all products of the company can be traced back to the source and the quality can be guaranteed, providing safe, reliable services for all repair shops;

Ensure user safety: The car washing, maintenance and repair services of Tmall Autocare are centered on user safety. All processes are standardized and transparent to ensure that every car entering Tmall Autocare can be healthy and trouble-free, providing safe, worry-free services for all car owners.

At present, there are some problems in the auto parts industry, such as brand confusion, insufficient talents and great service difference. As the leader of the auto aftermarket, Carzone continues to improve the industry environment and promote the overall development of the auto aftermarket.

Establish industry norms: Carzone and well-known enterprises in the industry jointly established and issued the "Norms for Brand Evaluation of Auto Repair Parts", which serves as an evaluation criteria for auto repair parts enterprises to carry out brand evaluation and sets a benchmark for industry brands;

Train high-end talents: Through cooperation with universities, Carzone has established a system to cultivate auto repair talents, providing senior technical talents for the industry;

Provide quality service: Tmall Autocare brings quality, guaranteed service to the industry through refined, transparent car maintenance and repair business, setting a new service standard of the auto aftermarket and changing the dirty, chaotic and low service stereotype of the industry.

Carzone provides the integrated service of auto aftermarket with sincere attitude, integrates the awareness of environmental protection into its development process, and launches environmental protection products to the market together with brands.

Adopt environmentally-friendly packaged oil products: We have joined hands with Shell Engine Oil to promote environmentally-friendly packaged products to the market. Up to now, we have provided nearly 2 million liters of environmentally-friendly packaged products to the terminal, greatly reducing the use of plastic packaging for engine oil;

Promote environmentally-friendly chemical products: Cooperate with Kansai Paint to promote Kansai water-based paint to the market, and its VOC content is only 15%, which meets the requirements of "2021-2022 Air Pollution Prevention and Control Plan" of Chengdu, Shanghai and other cities, reducing the environmental pollution caused by automotive refinishing paint; we actively respond to national environmental protection policies, and introduced the environmentally-friendly chemical cleaning agent - Youwuqing (Oil-cleaner), which meets the standard of "Volatile Organic Compounds Content Limit of Cleaning Agents".

By the first half of 2021, Carzone had more than 1,200 pre-warehouse stores and more than 1,000 Tmall Autocare stores across the country, and the company has gathered more than 10,000 employees, including talents in the fields of Internet technology, logistics and store operation.

Introduce talents in high-tech, professional fields: The company absorbs talents in Internet, logistics, industrial chain and other professional fields to drive the auto aftermarket industry into Internet+ era;

Develop and attract local talents: Localized recruitment and operation will promote the development of related industries in the local auto aftermarket, and contribute to the growth of economy and employment in various regions.

As a responsible corporate, Carzone has always been a pioneer of public welfare, and regards social benefits and public recognition as one of the development goals of the company. During the Covid-19 epidemic, all business departments of Carzone worked together to fight against the pandemic.

Assist maintenance enterprises: By offering live training online and product disinfection offline, the Auto Parts Supply Department provided assistance to maintenance enterprises;

Online service support: F6 provided service fee waiver for customers nationwide;

Support the front line of epidemic prevention: Tmall Autocare cooperated with various partners to provide medical care exclusive gift packages for medical staff all over the country, and offered free in-vehicle sterilization services to trucks and vans that have delivered anti-epidemic materials to Hubei Province.